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Customer feedback
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Comlux Aviation
Good afternoon, I hope you’re all well and enjoying the summer break. On behalf of the Comlux P4-CLA team, I want to thank you and your team for the outstanding job performed during our input last month. The Aeroplex team showed professionalism, expertise, knowledge and commitment throughout the check and we were extremely grateful for the flexibility with last minute changes to schedule at the start of the check. We were also very happy with the early issue of CRS. We look forward to continuing our working relationship in future. Thank you.
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ASL Airlines Belgium
On behalf of ASL B, I would like to thank everyone involved in the TFC phase out project for all your efforts and hard work. Please pass our thanks on to all the individuals involved in the project. We really appreciate your flexibility and attitude towards getting this phase out done, and being very accommodating with any of the issues we faced along the way! Thank you for making it a good experience, and I hope to work with you all again soon.
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DHL Air
I would just like to express my sincere thanks for supporting the first weekend transfer of our DHL B757s. Our first 3 aircraft are serviceable and spread around Europe on their well-deserved daystops. All aircraft have been flying with a perfect reliability straight out of C-checks at Aeroplex, and we have been able to stay within our challenging project timelines with each aircraft going into service as planned. Please pass our THANK YOU on to all of the teams working on our aircraft, a result like this can only be achieved with the support of a great team!
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DHL Air (Austria) GmbH
I would like to thank you very much for the wonderful time here. I felt very well. Special thanks go to Customer Support for all the organization and support before and during my time here. Even if it was only 3 days. It was great to finally get to know personally all of the employees I had dealt with in the past via email. I am sure that things that need to be inquired about can be clarified more quickly and precisely in the future. I have already told my colleagues about all the positive things here and recommended you and this beautiful country to visit. I will definitely come back. Please forward also this mail to your higher management to see which great job you perform for customer every day.
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DHL Air
Many thanks again to you and the team for your exceptional support on the recovery of this aircraft. You managed to turn the aircraft around in less than 24 hours and it is now in PSA after completing revenue service last night for DHL. Great job.
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DHL Air
My sincerest thanks for all the work carried out for us since the New Year, with HKX now successfully departed we can step back and review all the positives, and maybe a few negatives from the last 7 months. We have had challenges but the Aeroplex’s continued support and ‘can do’ attitude it has been a pleasure working with you all.
We are all looking forward to working with you again in September for the next couple of aircraft.
Can you please pass on my thanks to all the staff involved with our aircraft. -
Turkish Airlines Inc.
On 3rd of July TC-JLS returned to BUD after takeoff due to failed bolt which was attached to Flap lever. Captain couldn’t changed the flap position and it landed with safely with Flap 1 with high speed. The failed bolt Had dropped under the radio panel. After we opened the door captain had no hope and told me its impossible to solve The problem and most likely the aircraft will no go.
But then Mr.Olajnek Zsolt came to airplane from ACE . After he checked the situation he said he will fix it with Much confidance. His confidance made me decide to keep passengers onboard to prevent further delay. He detached the radiıo panel and flap lever carefully, and after 30min he was able to find the bolt. Then he attached it to its position, and we were goo to go, after some needed flap tests. During the whole work, Mr. Olajnek Zsolt was always in communication with us and the Captain, He dealt with the problem Very professionaly. On behalf of Turkish Airlines heartfelt thanks to him. -
Lauda
Just wanted to drop you a quick email to say thank you. Your 2 guys are just finishing the final part now, they have been a huge asset to us, they have performed to an extremely high standard and we couldn’t have completed the work without their assistance. We had a couple of issues on the path but your guys guided us through those problems! So please pass on my comments to relevant people in Aeroplex, and thanks again for all your help.
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DHL Air (Austria) GmbH
"The positive ‘can do’ attitude of Aeroplex is something DHL greatly appreciate and is part of the company mantra. Issues regularly resolved without involving DHL but contacted if guidance is required. Keep up the good work. Thanks from the DHL Air team."
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Ryanair
I’d like to thank Aeroplex and the two guys sent to Stansted to assist with the cable replacement on the A320. A very professional and hard-working pair.